Delivery Times
How long does shipping take?
We aim to ship your products on the same day, please allow 3-5 working days.
Shipping Costs
What are your shipping costs?
UK Standard Delivery (2-3 Working Days) starts at £5.99 via DPD.
Ireland Express Delivery (2-3 Working Days) starts at £14.99 via DPD.
Customs charges not included
USA Express Delivery (2-3 Working Days) starts at £24.99 via DHL.
Customs charges not included
Australia Express Delivery (2-3 Working Days) starts at £24.99 via DHL.
Customs charges not included
Order Tracking
Can I track my order?
As soon as your order has been dispatched you should receive an automated email from Hermes with your shipment confirmation and tracking details .
Can I change my delivery address?
No, unfortunately once your order has been placed your shipping address cannot be changed.
I've missed my delivery, what can I do?
Our courier DPD will keep you updated on the progress of your delivery by email and/or text. If you miss the first delivery they will attempt a second time. After the second attempt your parcel will be stored at the local depot for 24 hours, if not collected it will be returned to us, extra charges will apply. If you’d like for us to re-send the parcel you’ll be required to cover the return cost as well as extra charges.
Returns
What is the returns policy?
Due to the nature of the product and for health and hygiene reasons, we do not offer refunds or exchanges on any cosmetics or nail products.
Contact
Still have questions? We're happy to help
Product advice or nail enquiries: nailteam@glossify.co.uk
Order, deliveries or shipping help: orders@glossify.co.uk
Training and education: education@glossify.co.uk
Partnership, media and press : pr@glossify.co.uk
HQ & Warehouse: Glossify, E3 Countess Avenue, Handforth, SK8
Please note, we work hard to answer all queries within 72 hours of receiving them.