Refund policy

 

Returns

We do not accept returns or exchanged on cosmetic or hygiene-sensitive goods due to health and safety reasons, unless the item is faulty.

For non-cosmetic items, returns may be accepted provided the item is unused, unopened, and in its original condition, with all original packaging intact. Items must be returned in a resalable condition. We reserve the right to refuse returns that do not meet these requirements.
Shipping charges are non-refundable, except where required under your statutory rights.

Part returns of items sold as sets, kits, or collections are not accepted unless agreed due to fault or damage.

To request a return, please contact us at orders@glossify.co.uk, including your order number and reason for return.

Where a return is authorised, items must be sent back using a tracked or recorded delivery service. This is recommended for your protection and ours, as we cannot be responsible for items lost in transit during return.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

 

Damaged or Faulty Items

We take great care to ensure all items are dispatched in excellent condition. If your order arrives damaged or faulty, you must notify us within 24 hours of delivery.

Requests must include your order number and clear photographic evidence of the issue. Failure to provide sufficient evidence may delay or prevent resolution.

Where items are confirmed as damaged or faulty, we will offer a remedy in line with your statutory rights, which may include a replacement or refund depending on the circumstances.