Please find below a list of frequently asked questions. If your question hasn’t been answered here please email

We do try our best to answer on Instagram but as we are getting busier its taking a little longer than it once did. We love to hear your feedback and we are always here to help. We have been in the beauty industry for many years and try to give as much help to our customers as possible. 

Why can’t I see the “add to cart” function?

Glossify is a professional only brand. You can only buy our products if you are fully qualified. This is in place to protect our customers. Nail systems need to be applied safely and this can only be done correctly by a trained professional.

There is a highlight on our Instagram which has a guide on how to do it, it’s really quick and easy.

How can I cancel my order?

Once your order has been placed this cannot be cancelled as we have a super quick processing time that keeps your orders being dispatched in a timely manner. 

I have uploaded my certificate but I still can’t see where to add to cart?

We manually check every certificate and approve accordingly. This can take some time. We try to do it as quickly as possible, we know you are wanting to get your orders placed quickly.

You don’t have a phone number, how can I contact you?

You can contact us at We try to respond as quickly as we can, we are still a small company and like to be very hands on. When you contact Glossify you are speaking to trained nail techs. It is important to us as beauty professionals ourselves that you can talk to someone that can relate to the questions you’re asking and give informed advice.

Pre-Order Items

Any orders that has an item which includes a PRE ORDER will be dispatched all together.

What is Naturabuild gel?

Naturabuild is a strong soak-off base gel that can be used to increase the natural nails ability to grow. It comes in a range of neutral shades. This allows clients to be able to wear the base as a natural overlay or underneath gel paint for extra strength, no base or primer needed. It’s strength allows for a short to medium extension, it also had added flexibility meaning your nails are less likely to break. It can be infilled or soaked off.

Can your gel be used with other brands?

No. For safety and to ensure that the product will last as intended we could never recommend that systems are mixed.

What lamp do I need for your gel?

We recommend using our lamp, to ensure the gel is correctly cured all the way through we can only advise that you use our lamp that has been tested with the gel from the manufacturer.

What is in the gel?

There are different ingredients for the different types of gel. Our gel does not contain Formaldehyde, Toluene, DPB, Camphor, Formaldehyde resin, Xylene, Ethyl tosylamide, Acetone or Animal ingredients. Our gel DOES contain HEMA. For more information or specific ingredients please email

Are your products vegan and cruelty free?

Yes, Our products don’t contain any animal products and are not tested on them.

How long will my gel manicure last?

Our gel sticks pretty well! You should get a few weeks chip free and it shouldn’t lift. That being said, we do not advise you leave the product on for weeks on end. It can be judged by you knowing your clients and how fast their nails grow and how they look after them etc, however leaving gel on for long periods of time means that the health of the nail isn’t being checked regularly.

How do I apply your gels?

Click here for our application guide, alternatively it can be found on each product page.

I have ordered a colour but it’s not what I expected.

Every effort is made to try and get a close colour representation on our website. Due to it being a digital colour image and not the actual paint, we cannot guarantee that its exactly the same. It is impossible. Natural light, shadows, highlight, reflection and texture make the colour change. Much like paint looking one way in one room and another in a different room. There are lots of pictures on our Instagram and a colour highlight, but again it must be remembered that the tech photos may very well have a filter on. 

I received a discount code and it doesn't seem to br working.

All of our codes are a one time use only code, so this must mean you have previously used this code before. 

Love, Glossify x