Delivery Times
How long does shipping take?
We aim to ship your products on the same day, please allow 3-5 working days.
Shipping Costs
What are your shipping costs?
UK Standard Delivery (3-5 Working Days) starts at £5.99 via DPD.
Ireland Express Delivery (3-5 Working Days) starts at £14.99 via DPD.
Customs charges not included
USA Express Delivery (3-5 Working Days) starts at £24.99 via DHL.
Customs charges not included
Australia Express Delivery (3-5 Working Days) starts at £24.99 via DHL.
Customs charges not included
Order Tracking
Can I track my order?
As soon as your order has been dispatched you should receive an automated email from DPD with your shipment confirmation and tracking details.
Can I change my delivery address?
We cannot guarantee any changes after an order has been placed. If you need to update your address, please contact us at nailteam@glossify.co.uk, and our customer service team will assist you.
I've missed my delivery, what can I do?
Our courier DPD will keep you updated on the progress of your delivery by email. If you miss the first delivery they will attempt a second time. After this, the parcel will be reconsigned to our warehouse. If you would like for us to re-send the parcel you are subject to cover the return cost as well as extra charges.
Returns
What is the returns policy?
Unless the item you have received is faulty, we do not offer refunds or exchanges on any cosmetic or nail products. Please find our returns policy here.
Klarna
How do I pay later with Klarna?
Klarna Pay in 3 is available for orders over £120.00 (after any discounts have been applied but before shipping). If your order is eligible, select the Klarna payment type at checkout and choose Pay in 3.
Contact
Still have questions? We're happy to help
Product advice or nail enquiries: nailteam@glossify.co.uk
Order, deliveries or shipping help: orders@glossify.co.uk
Training and education: education@glossify.co.uk
Partnership, media and press : pr@glossify.co.uk
HQ & Warehouse: Glossify, E3 Countess Avenue, Handforth, SK8
Please note, we work hard to answer all queries within 24 hours of receiving them.