Copy of FAQ's
GENERAL
Our current products do contain 19 % HEMA. You can find the SDS sheets here
Hema is safe in products up to 35%. We follow all the regulations for cosmetics in the UK and we work with a cosmetic chemist whilst details can be found on the bottom of the sheets.
Glossify is a professional only brand. You can only buy our products if you are fully qualified. This is in place to protect our customers. Nail systems need to be applied safely and this can only be done correctly by a trained professional.
There is a highlight on our Instagram which has a guide on how to do it, it’s really quick and easy.
Once your order has been placed this cannot be cancelled, unfortunately as orders are picked and packed within 30 minutes of them being placed. You will need to process this as a return after receiving your order.
We manually check every certificate and approve accordingly. If you haven’t had your certificate approved after 7 working days, please contact us.
You can contact us at nailteam@glossify.co.uk. When you contact Glossify you are speaking to trained nail technicians. It is important to us as beauty professionals ourselves, that you can talk to someone that can relate to the questions you’re asking and give informed advice.
Naturabuild is a strong soak-off base gel that can be used to increase the natural nails ability to grow. It comes in a range of neutral shades. This allows clients to be able to wear the base as a natural overlay or underneath gel paint for extra strength, no base or primer needed. Its strength allows for a short to medium extension, it also has added flexibility meaning your nails are less likely to break. It can be infilled or soaked off.
No. For safety and to ensure that the product will last as intended we could never recommend that systems are mixed.
We recommend using our lamp, to ensure the gel is correctly cured all the way through the different nail layers. We can only advise that you use our lamp that has been tested with the gel from the manufacturer.
There are different ingredients for the different types of gel. Our gel does not contain Formaldehyde, Toluene, DPB, Camphor, Formaldehyde resin, Xylene, Ethyl tosylamide, Acetone or Animal ingredients. Our gel DOES contain HEMA.
For more information or specific ingredients please email nailteam@glossify.co.uk.
Yes, our products do not contain any animal products and are not tested on them.
We are proud of the gel formula we have created, however, everyone is different. But on average, we say that it should last at least 2-3 weeks.
Most of the time, technicians can be judged depending on clients, how fast their nails grow and how they look after them. We recommend never leaving gel on for long periods of time as this means that the health of the nail isn’t being checked regularly.
Yes, our products do not contain any animal products and are not tested on them.
SHIPPING AND DELIVERY
Every effort is made to get colour representation on our website. Due to it being a digital colour image and not the actual paint, we cannot guarantee that it is exactly the same. We always suggest to our customers to look at the hashtag of the colour on Instagram first, so you can see it in a range of lights and on varying skin tones.
All of our codes are a one time use only code. If this isn’t working at checkout, this may mean you have previously used this.
We always aim to have your products to you within a matter of days,
We use trusted shipping companies to dispatch our orders. For the UK and Europe, we aim to have your order to you within 1-2 working days.
For the USA, please allow for up to 5-7 working days.
During busy sales periods, please allow us an additional few days before enquiring, as there may be delays.
As standard, we aim to have all our deliveries dispatched the same day. As long as your order is placed before 1pm, you should receive this next day.
It’s rare that items are missing in orders, however if you find that an item is missing from your order please contact us at orders@glossify.co.uk within 24 hours of receiving your order and we will ensure that this is resolved.
It's rare that our items arrive damaged, however, if you find that an item is damaged from your order please contact us at orders@glossify.co.uk within 24 hours of receiving your order and we will ensure that it is resolved
Please send your order number, name and address to orders@glossify.co.uk with a description of the problem you've encountered. We will do our best to resolve this as quickly as possible, however all returns are treated on a case-by-case basis dependant on warranty, use and time of purchase.
We ship globally to over 200 countries -
The Netherlands,
Belgium,
Bulgaria,
Denmark,
Germany,
Estonia,
Finland,
France,
Greece,
Hungary,
Ireland,
Italy,
Croatia,
Latvia,
Lithuania,
Luxembourg,
Austria,
Poland,
Portugal,
Romania,
Slovenia,
Slovakia,
Spain,
Czech Republic,
United Kingdom,
Sweden.
If your country does not show at checkout, please email customer care
Yes! You have the option to pay later with Klarna at checkout. We’re currently looking into other options requested by you like Clear Pay and more.
Please send your Instagram profile, instagram and tiktok insights to pr@glossify.co.uk if you wish to be considered for ambassadorship.
We can take up to 72hours to reply due to the volume of enquiries we get. Please be patient and ensure you’re using the correct email stated for your query.
You can sign up to our notifications on the products. Simply input your email and you’ll be notified when the product is back in stock.
Should the unfortunate case arise that you receive the wrong order. We ask that you arrange a pick up of the order as soon as possible through orders@glossify.co.uk with an overview of your order number and what’s happened. Once in transit back to our HQ we will issue your correct order promptly.
Yes. We offer digital only gift cards. Simply choose an amount or input your own, select the email address of the recipient, date of delivery and you’re all set!
COLOUR REPRESENTATION
Every effort is made to accurately colour match our swatches for the website. Unfortunately due to the website being a digital representation of the colour, these will not be exact matches. Please use the hashtag below the product to explore how this looks on different skin tones and lighting. Due to hygiene reasons, we do not accept returns on this.
NATURABUILD
Builder in a bottle - Naturabuild is a range of strong base gels that can be used to increase the natural nails ability to grow. The gel comes in 14 neutral shades, this allows clients to be able to wear the base as a natural overlay or underneath gel paint for extra strength. There is no need for a primer or base gel, its strength allows for a short/ medium extension over a tip. Soak off or infill.
Begin by wiping the prepped nail with acetone. Naturabuild does not like prep scrubs or cleansing wipes. Apply your first thin slip layer and cure for 90 seconds on low heat mode. Apply a second and third layer depending on length and cure for 90s low heat mode. Wipe with acetone and shape and refine. Layers should be built up to avoid heat spikes. Please refer to the application guide for more detailed information.
The nail should be thoroughly prepared and dehydrated using acetone only prior to application. Please make sure there is enough product on the free edge as this can cause lifting.
Yes, Naturabuild is a builder base coat. You can apply colours over the top after refinement. There is no need to add an extra base coat.
No. It is not recommended that you mix gel systems. This can cause a service breakdown and lead to allergies. We do not know how our products work with other brands and it has never been tested.
GEL ESSENTIALS
GLOSSY TOP
Glossy top is a no wipe top coat that can be applied over gel and acrylic to create a super shiny top coat. It can also be used for powder effects like chrome.
Make sure there is no dust or debris on the nail and apply the topcoat slightly thicker. This can also happen after refinement if the nail has been wiped with anything other than acetone. Please refine, wipe and let dry before applying a thicker layer.
GEL ONE COAT
One coat is a no wipe, highly pigmented gel that just needs one coat! It is perfect for nail art and crisp french tips. This gel is not soakable and needs to be filed off the enhancement.
MATTE TOPCOAT
A clear top coat which gives the nail a matte finish.
SMUDGE
Smudge is a clear art gel used to make colours disperse in a fade like way on the nail before curing.
Apply a layer of smudge, draw your desired pattern with gel polish, wait a few seconds for the gel to disperse and then cure.
Marble, aura, snake/croc.
BASIC BASE
Basic base is to be used as your standard, go to base coat for any gel polish treatment. It has a rubber base consistency so will keep your gel mani looking fresh for up to 3 weeks.
FIRST BASE
First Base is a very thin base coat, the thinnest of all our coats. A good option for those who’s nails don’t require additional strength, it’s also great for toes.
SANITISING SPRAY
Yes.
Watermelon.
Yes.
NAIL LAMP
Premium nail lamp for curing all Glossify gels. It has a compact size perfect for mobile and salon use
For any information on curing times please visit our guidelines here .
Please send over evidence of your broken lamp, original order confirmation and a description of what you believe is wrong to orders@glossify.co.uk. We determine the replacement of lamps on a case by case basis, if in warranty.
For beginners lamps you have a six month warranty from purchase. With our smart lamps you have a warranty of one year. Unfortunately we are not obligated to replace any lamps out of warranty.
Due to hygiene reasons, unless faulty, we do not accept returns on either of our lamps once opened. For smart lamps, if the box seal sticker is removed, we unfortunately cannot accept this as a return.
Our new lamp has an LED display to see how many seconds are left on the timer, a motion sensor, low heat mode (meant for Naturabuild) and removable bottom - great for easy foot placement. The new Smart lamp is of a high quality and will last longer with more curing hours. The guarantee is 12 months. The Beginners lamp is a more affordable option for those starting out in their career and students. The guarantee is 6 months.
Please note due to hygiene reasons once the lamp has been opened and the protection film removed we cannot accept these for a return.
No, our lamps are made to cure our gel. Gel looks and feels cured with just a 50% cure. You would never be able to tell if it had a full cure and this can cause allergies. This also applies for using our gel in another branded lamp.
When purchasing our products for education/training kits, a Glossify Lamp must be included within the kit. Please note any orders placed without a Lamp will not be processed effectively. If you’re using our products for education purposes, it is important that our products are not mixed with other brands whether that be products or lamps. We pride ourselves on educating our customers that our full system should be used for the best results.
TOOLS
We recommend using our standard tools for professionals who are just starting out in the industry. Once you’ve built your confidence and worked on a variety of clients, we recommend moving onto our advanced range.
We would recommend our premium tools for those more advanced/experienced nail technicians due to the tools being sharper, it’s recommended that people who have more experience with a variety of client types use these
The premium tools are sharper and will last longer. They are for experienced nail technicians and should be treated with care to ensure no blunting occurs.
The oval end is used to push back the skin around the proximal nail fold. The sharp square end is used to remove the cuticle tissue from the nail plate to ensure maximum gel adhesion.
The nipper tool is used to remove any loose cuticle tissue and hangnails.
The only way to ensure your tools are sterile is by using an autoclave
BRUSHES
Please clean your brushes by using Sanitising spray on a lint free wipe. Pinch bristles and clean in an upward direction to prevent bristle damage. Always replace the lid after use and don’t forget to keep brushes out of sunlight whilst in use as the gel will cure into the bristles.
Small French tips or nail art
The premium tools are sharper and will last longer. They are for experienced nail technicians and should be treated with care to ensure no blunting occurs.
Yes, the nail art brushes have synthetic hair.
On the occasion you may find that you would like to remove some bristles from your brush we advise that you use your cuticle nippers to remove the excess at the base.
This will depend on use and how you look after them. If the bristles are dry and starting to splay it’s time for a new one.
You can clean your dotting tool with Sanitiser, prep scrub or acetone.
The medium dotter is just a regular size dotting tool with a larger end opposite. The Small has no ball at all on one end and the smallest ball on the other for intricate work.
Yes! We recommend that popping your brush into boiling water for a couple of seconds should reinvigorate the bristles, the result should be close to when you first bought it.
ACRYLIC
8 in a range of shades suited to different skin tones and designs
Creating an acrylic brush that is quality assured and stands the test of time is paramount to us. We are currently in the development stage of creating the perfect acrylic brush.
Yes.
Super prime is an acid free primer that acts like a double sided sticky tape. Ultra bond is an acid primer with no tacky layer that dehydrates the surface of the nail plate. For stubborn clients that experience lifting we recommend Ultra Bond.
OIL
Our cuticle oil is the best superfood for your nails and surrounding skin! It contains Sweet Almond oil, jojoba oil, vitamin e and rice bran everything you could need. It nourishes, repairs and protects.
Yes.
Only a little. A little goes a long way, you don’t need to drench your clients nails to get the goodness. Advise your clients to use it every day.
Click here for our application guide, alternatively it can be found on each product page.
Yes. We offer digital only gift cards. Simply choose an amount or input your own, select the email address of the recipient, date of delivery and you’re all set!
EDUCATION
Thank you for your interest in becoming an educator with Glossify. At the moment, we're currently in the process of selecting educators to join our team, but we'd love for you to apply once we have our job description up. So make sure to keep an eye out for updates on our website.
we'll be offering a small discount on gel starter kits once our portal launches. Be sure to sign up on our website to stay informed and receive information on the discount once it's available.
We'll be offering a variety of courses, but the specific details are still being worked out. Don't worry though, you can sign up on our website to be notified once the information is available. And as a bonus, those signed up online will receive early access to the course information.
As a brand we are transitioning to our new European HEMA free formula, collection by collection. All of our collections will be released HEMA free moving forward. The new formulas that come out are still compatible with our current range, as tested by Glossify. We are currently still working and perfecting our HEMA free Naturabuild, Base Coats and Top Coats, this will be available early summer this year
If your question hasn’t been answered here please email nailteam@glossify.co.uk. Please note replies can take up to 72 Hours.
We try our best to respond to queries on Instagram, however for a fast response, we suggest using the email address. We always love to hear your feedback and we are here to help.
